Privacy Policy

Last updated: 2026-03-08

Introduction

This Privacy Policy explains what information we collect, how we use it, and what choices you have when you use Video Text Remover, including our website, editor, uploads, previews, exports, payments, and support channels.

Information We Collect

Account Information: Your name, email address, login credentials, billing details, and any other information you provide when creating an account or contacting us.

Usage Data: Information about how you use the product, including pages viewed, tools used, previews generated, exports requested, and general analytics events.

Device and Log Data: Browser type, operating system, device information, approximate region, IP address, timestamps, and diagnostic logs needed to operate and secure the service.

Cookies and Similar Technologies: We use cookies and similar storage technologies for login, preferences, analytics, fraud prevention, and performance.

Payment Information: Payments are processed by third-party payment providers. We do not store full payment card details on our own servers.

Uploaded and Generated Content: Videos you upload, frames, masks, brush selections, preview outputs, export outputs, and related metadata needed to provide text-removal and watermark-removal features.

How We Use Information

  • Provide, maintain, and improve the Video Text Remover service
  • Process uploaded videos, previews, and exports you request
  • Authenticate users, process payments, allocate credits, and prevent abuse
  • Monitor reliability, debug failures, and improve model and product quality
  • Communicate with you about service updates, billing, support, and legal notices
  • Comply with legal obligations and enforce our terms

Data Storage and Security

  • We use technical and organizational safeguards designed to protect personal data and uploaded content
  • Data may be stored and processed by trusted cloud, storage, analytics, email, and payment providers
  • No method of transmission or storage is completely secure, so we cannot guarantee absolute security

Information Sharing

Service Providers: We share information with vendors that help us operate the service, such as hosting, storage, AI processing, analytics, email, support, and payment providers.

Legal and Compliance: We may disclose information if required by law, regulation, court order, or legal process, or when necessary to protect rights, safety, security, or investigate abuse.

Business Transfers: Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell personal data.

Uploaded Videos and Output Files

  • You retain responsibility for the videos and other content you upload, subject to applicable law and third-party rights
  • You must have the rights needed to upload, edit, export, and use that content
  • We process uploaded videos and generated outputs to provide previews, exports, abuse prevention, safety checks, troubleshooting, and service improvement
  • We may retain generated outputs and logs for a limited period where necessary for billing, debugging, fraud prevention, or legal compliance

Cookies

Essential Cookies: Required for authentication, security, and core product functionality.

Analytics Cookies: Help us understand how users interact with the product so we can improve performance and usability.

Preference Cookies: Remember settings such as locale, UI preferences, and session-related choices.

You can manage cookies through your browser settings. Disabling some cookies may limit the functionality of the service.

Data Retention

  • We keep personal information and content only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required by law
  • We may delete, anonymize, or de-identify information when it is no longer needed
  • Uploaded videos and generated outputs may be deleted automatically after processing or after a limited retention period, depending on operational requirements

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, object to certain processing, or withdraw consent where processing is based on consent. To make a request, contact us using the details below.

International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

Children's Privacy

The service is not directed to children under 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Policy from time to time. If we make material changes, we may provide additional notice where required. The updated date at the top of this page indicates when the Policy was last revised.

Contact Us

If you have questions or requests regarding this Policy, contact us at support@videotextremover.com or through the contact page on our website.